Zappos free essay sample

Tony Hsieh is an online internet entrepreneur who co-founded the internet advertising network LinkExchange but eventually sold the company to Microsoft. Before Tony Hsieh became famous he grew in San Francisco Bay Area of California with both his parents. Tony graduated from Harvard University in 1995 where he graduated with a Computer Science Degree. While Tony was attending school he also worked at a pizza parlor where he managed and sold pizza to students in his dorm. Tony Hsieh who is now the CEO of Zappos, helped out the online shoe and clothing company grow to more than one billion in gross merchandise sales over a period of ten years. Amazon. com bought Zappos in a deal in the fall of 2009 and it valued over one billion dollars. ? Objective 2: Analyze the CEO’s leadership style and philosophy, and how the CEO’s leadership aligns with the culture. The leadership style stated by Tony Hsieh is the best leader is those who lead by example and they are both team followers as well as team leaders. We will write a custom essay sample on Zappos or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The CEO of Zappos believes that most of their best ideas came from the employees who are not managers or supervisors but the people who start from the bottom up. The people who started from the bottom helped the consumers before anyone because they deal with the orders and purchasing of merchandise from the company. Tony Hsieh philosophy at Zappos is different. The company tends to not focusing on individuals as assets; they instead focus on building as our asset a pipeline of people in every single department with varying levels of skills and experience, ranging from entry level all the way up through senior management and leadership positions (Hsieh, 2011). Vision for Zappos is for most of all of the hires to be entry level, but for the company to provide all the training and mentorship necessary so that any employee has the opportunity to become a senior leader within the company within five to seven years. So following Hsieh leadership style and philosophy, the employees at Zappos are doing a great job by providing good customer services, ideas, sales, and other things that is making the company more successful. The leadership style also aligns with the company culture because the entire organization is around one mission: to provide the best customer service possible. Zappos, internally, call this our WOW philosophy. Objective 3: Examine the CEO’s personal and organizational values. Tony personal values consist of the company core values because all the core values came from some of the employees personality traits. As the company Zappos grow and becomes more and more important to explicitly define the core values from which we develop our culture, our brand, and our business strategies. These are the ten core values that we live by: Deliver WOW Through Service, Embrace and Drive Change, Create Fun and A Little Weirdness, Be Adventurous, Creative, and Open-Minded, Pursue Growth and Learning, Build Open and Honest Relationships With Communication, Build a Positive Team and Family Spirit, Do More With Less, Be Passionate and Determined, Be Humble. Objective 4: Evaluate how the values of the CEO are likely to influence ethical behavior within the organization. Zappos has one way or another; the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the â€Å"Code of Conduct†) are already touched on in our Core Values and currently exist in our company culture. The code of conduct applies to all employees and consultants of Zappos. com, Inc. and its subsidiaries (â€Å"Zappos†), and to all officers and directors of Zappos who are also Zappos employees. Officers and directors who are employees of our parent, Amazon. com, Inc. , must comply with the Amazon. com, Inc. Code of Business Conduct and Ethics. The purpose of this Code of Conduct is to explain in a more detailed and clear way our high standards of conduct and our expectations of each and every Zappos employee and consultant. Please take this Code of Conduct seriously. It represents a collaborative effort of numerous Zapponians across the Company, and has been officially adopted by the Company (Zappos. com, 2011). Each employee has to follow all guidelines of the company guidelines, state regulations. Letting the employees know about the guidelines and following them are a high priority to keep their job. The ten core values of the company are likely to influence the code because the support all the guideline in the code of ethics. Objective 5: Determine the CEO three (3) greatest strengths and three (3) greatest weaknesses. Tony is a very smart man who graduated from Harvard University, so his strengths can be very broad but the three that has been chosen for the CEO of Zappos are computer literate, decision making, and being very hardworking at what he doing with the companies he is working for. Being very computer literate can be a strength for anyone who is owning their own business due to technology is taking over. The decision making process have not always been great but he have been making the right decision about leaving companies, selling companies and staying and making companies one of the most profitable online shoe shop on the Internet. Tony Hsieh have been working hard for the company Zappos the past thirteen years and earned the company the highest gross sell any other CEO has done for the company. Everyone have their weakness and Tony weakness is that he is very shy and he really does not like talking in front of people. Objective 6: Select the quality that you believe contributes most of the leader success. The first and most important characteristic, of a leader is the decision to become a leader. Many CEO’s decide that they want to provide others with an idea to direct the course of future dealings and inspire others to success. Leadership requires the individual to carry out dominance and take charge in what they do as a leader. If you choose to become a leader, whether in your workplace, community or during an emergency, the discussion of these characteristics will help you formulate the appropriate mix of traits, skills and ambition. Successful leaders choose to lead. True leaders are rare and that is what Tony Hsieh is. Tony had to find what made him happy and he did just that with selling his own company to invest in another company and become CEO after two months. Objective 7: Assess how communication and collaboration, and power and politics influence group dynamics. The group dynamics are the influential interpersonal process to take place in groups (Wadsworth, 2006). The course of collaboration is rarely easy and straight-forward. It typically moves through several different phases, some of which can be time-consuming and fraught with challenges. Groups have two definite patterns of movement, one approximating a life cycle and the other involving the decision-making process. Despite variations from group to group, successful groups demonstrate similar progression through phases of interaction and through the process of making decisions. Group characteristics and group dynamics influence the communication process indirectly, depending on the reasons for the group’s existence and the personalities of its members. Three factors that directly influence the communication process can be selected and controlled to achieve a good flow of communication structures, communication climate, and group leadership. ?